Privacy Policy

Last Updated: October 20, 2025

Sound Factory NYC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase tickets for our events.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Purchase tickets or reserve tables
• Register for an account
• Sign up for our partner program
• Subscribe to our mailing list
• Contact us for support

This information may include:

• Name and contact information (email address, phone number)
• Payment information (processed securely through Stripe)
• Date of birth (for age verification)
• Social media handles (if you join our partner program)

Automatic Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages

2. How We Use Your Information

We use the information we collect to:

• Process your ticket purchases and table reservations
• Verify your age (21+ requirement)
• Send you confirmation emails and event updates
• Process payments through our payment processor (Stripe)
• Track sales and commissions for our partner program participants
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

• Stripe: Payment processing and partner payouts
• Email Service Providers: To send you event updates and confirmations
• Analytics Providers: To understand website usage and improve our services

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Partner Program

If you participate in our partner program:

• We track sales made through your unique referral link
• We process commission payments through Stripe Connect
• Your earnings and sales data are stored securely
• You can access your performance data through your dashboard

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of sensitive data (SSL/TLS)
• Secure payment processing through Stripe (PCI DSS compliant)
• Regular security audits and updates
• Limited access to personal information by authorized personnel only

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Access and Update

You have the right to access and update your personal information through your account dashboard.

Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us.

Data Deletion

You can request deletion of your personal information by contacting us at privacy@soundfactorynyc.com. Please note that we may retain certain information as required by law or for legitimate business purposes.

Do Not Track

We do not currently respond to "Do Not Track" browser signals.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Track your referral code for commission attribution
• Analyze website traffic and usage patterns
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Age Restriction

Our events are strictly 21+. We do not knowingly collect information from individuals under 21 years of age. If we discover that we have collected information from someone under 21, we will delete it immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us at privacy@soundfactorynyc.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@soundfactorynyc.com
• Phone: (212) 555-CLUB
• Address: Sound Factory NYC, New York, NY